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Tracking a creator
Slots, why tracking is permanent, and what happens if you cancel.
What tracking means
Tracking tells TikTrace to record every live of one creator. Once a creator is tracked, their numbers are public for the whole community, and their profile shows who tracks them.
Each creator has one tracker. If somebody already tracks a creator, you can’t add a second tracker, but you can still read everything on their profile.
Slots
| Plan | Slots included |
|---|---|
| Free | None. You can buy slots on their own. |
| Starter | 2 |
| Studio | 5 |
An extra slot costs $2.50 a month on any plan. You can add as many as you like, with a limit of 5 new trackings per account per day.
Tracking is permanent
You can’t remove a creator to free a slot. We made it this way so a creator’s history never disappears for everyone else. Records start the moment tracking starts. We can’t recover lives that happened before.
If you cancel or a payment fails
- 1
You cancel
You keep access until the paid period ends, then three more days of grace.
- 2
A card payment fails
We retry for three days, then give three days of grace. Six days in total.
- 3
Grace ends
Your account resets and the creators you tracked become free for others to take. Badges tied to a paid plan go with it. Permanent badges stay.
We email you before each step so you can fix the payment or come back in time.
Refunds
You can ask for a full refund within 7 days of your first purchase (14 days in the EU). See the refund policy.